ERA Service (ITSM)Service desk in the perimeter

Service desk in your data center: requests and incidents, self-service portal, SLA, and linkage to CMDB assets. A ticket from ERA Response SOAR goes straight into the same service desk — no integration workarounds.

Purpose

Connect SecOps and IT-Ops: users, IT, and security work in one ecosystem.

Key capabilities

• Requests and incidents, self-service portal.
• SLA and escalations.
• Ticket linkage to ERA Manage assets.
• Extensible data model for mature ITSM.

Who it's for

Customers without a separate in-perimeter ITSM or requiring a single local vendor.

Licensing

Separate ERA Service license.