ONE AGENT. ONE PLATFORM. ONE CONTROL.

ERA ResolveService resolution & ITSM depth

Extended service management for the sovereign contour: richer resolution workflows on top of ERA Service, still inside the customer perimeter with shared identity and admin.

Purpose

Give operations teams deeper incident and request resolution without bolting on a foreign SaaS ITSM. ERA Resolve complements ERA Service within the ERA Control family.

  • Resolution workflows aligned with ERA Service and CMDB concepts.
  • Same air-gap / Sovereign Hybrid deployment options as ERA Control.
  • Modular license — enable when the service desk needs more depth.

Key capabilities

  • Structured resolution paths for incidents and service requests.
  • Fits the one-agent / one-admin ERA One operating model.
  • Offline licensing and perimeter-bound data — no cloud ticket SaaS.

Who it's for

Organizations that already run ERA Service and need stronger resolution tooling without leaving the sovereign stack.

Licensing

Modular ERA Control family edition. Commercial packaging is defined in the proposal; typically paired with ERA Service.